Privacy policy
What personal data Netrik Techworks handles, why, and your choices. Short version: this website sets no cookies, runs no analytics and stores nothing you type. We only receive what you choose to email us.
Who we are
Netrik Techworks provides websites, IT support, hardware and server services from Malaysia. For any privacy question, write to contact@netriktechworks.com.
What we collect
Messages you send us. Your name, email address and whatever you write or attach. The message form on this site does not send anything to us by itself. It opens your own email app with a drafted message, and nothing is sent until you press send there.
Technical data at our website host. When a page loads, our host (Amazon Web Services) receives your IP address, browser type, the page requested and the time. This is needed to deliver the site and keep it secure. We do not use it to identify you or to build a profile.
Nothing else. No cookies, analytics, advertising, tracking pixels or social media widgets. Fonts and images are served from this site, not from third parties.
Why we use it
To reply to your enquiry, prepare a quote, deliver the work you ask for, assess and settle claims, prevent fraud, keep business and accounting records, and keep our systems secure. We rely on your consent when you contact us and on what is needed to make and perform an agreement with you.
Who we share it with
Our email provider, so messages can be sent and received. Our website host, so pages can be delivered. Manufacturers, couriers and assessors, only where a warranty claim or delivery needs it. Professional advisers, and authorities where the law requires it. We do not sell personal data and we do not send marketing.
Outside Malaysia
Our host delivers pages from servers in many countries, and email providers may store messages outside Malaysia. We choose providers that publish security commitments and we limit what we send them.
How long we keep it
Enquiries are kept for as long as needed to deal with them and with any work that follows, then deleted or archived. Records we must keep for accounting or legal reasons are kept for the period required. Host logs are kept by the host under its own schedule.
Security
This site uses HTTPS, a strict content security policy and no third-party scripts. Mailboxes are limited to the people who need them. No system is perfectly secure. If a personal data breach affects you, we will tell you and the authorities as the law requires.
Your rights
You can ask to see the personal data we hold about you, ask us to correct it, withdraw your consent, ask us to limit how we use it, and ask us to delete it where we no longer need it. You have other rights under the Personal Data Protection Act 2010. Email us and we will reply within the time the law allows. We may need to check who you are first.
Children
This website is for businesses. We do not knowingly collect personal data from children.
Complaints
Please contact us first so we can put things right. You may also complain to the Personal Data Protection Commissioner of Malaysia (Jabatan Perlindungan Data Peribadi).
Changes
If we change this policy we will update the date at the top of this page.